The first aircraft was sold, but the second and third aircraft were sold after sale!

Since the development of plant protection drones, drone plant protection operations have become more and more popular, and many people have also operated more or less branded plant protection drones, but the performance of each brand of drone is slightly different. The work is also different.

1. Strengthen the pre-sales training system to reduce after-sales problems

Qifei's intelligent after-sales work management system starts from strengthening pre-sales training. The user's operating specifications, familiarity with performance and understanding of many practical tips can better use the drone, and the maximum plant protection efficiency can be maximized. Change. To this end, we have established a complete training system, whether it is Qifei intelligent internal technical staff training, dealer key customer training, or end user training, we have a comprehensive training system, combining theory and practice to ensure Training quality.

2. Shorten the after-sales service process and efficiently serve customers

A, accessories are in place quickly

After several years of hard work by various departments of the company, the functions of the drone developed by Qifei Intelligent have matured, the fuselage structure is simple, and the modular design. When some accidents cause damage to the aircraft, the problem can generally be solved quickly by replacing accessories. , Maintenance is very convenient. Therefore, to shorten the after-sales process, the most important point is how customers can get accessories in the shortest time when problems occur. When a customer purchases a machine, Qifei's intelligent after-sales team will give a list of consumables. The customer can refer to some consumable parts, and in the event of an accident, they can quickly replace parts and continue working. Do n’t be afraid when customers do n’t stock parts, we have cooperative warehouses in all provinces of the country, each warehouse has common parts inventory, customers can place orders on our platform, and will be assigned to the nearest parts warehouse after taking orders Delivery to ensure that customers can get accessories in the shortest time.

B. One to one after sales

There is a professional after-sales professional docking when customers purchase machines, and the after-sales problems are also connected by the commissioner. If an unexpected customer replaces the part and cannot solve the problem, contact the after-sales specialist in time, cooperate with Qifei's intelligent background management system, and quickly analyze the cause of the failure through the online log analysis function to provide the customer with a solution. At the same time, the after-sales commissioner will pay regular visits to customers to explain to customers how to maintain and maintain equipment.

C. Progress visualization

When there is a problem with the after-sales parts that need to be repaired, users can create a revised order in the management background of Qifei Smart PC or the after-sales management module on the APP. The background will provide the nearest maintenance outlet to the customer. The customer only needs to send the accessories to For outlets, all subsequent processes can be viewed in the management background or app. At the same time, Qifei intelligent after-sales personnel can also monitor the entire consignment repair service status in real time. Each order will be set with a corresponding early warning time. If the repair progress of a certain outlet is overtime, the after-sales personnel will remind the maintenance outlet to speed up the progress and ensure that the accessories can be replaced. Send it back to the customer quickly.

3. Expand the scope of claims and increase the number of claims

The environment of plots in different areas is different, and the operating environment of plant protection drones is also more complicated. For example, there are more obstacles in the field in Zhejiang area, and the plots are smaller. It has increased. To this end, we provide customers with drone insurance services. Drone insurance, as a risk compensation tool, is an umbrella for drone plant protection operations, which not only reduces the loss of customers when the drone encounters a failure, but also reduces the severity of risk consequences.

4. Strengthen quality control and enhance quality awareness

In the increasingly fierce competition, product quality determines the competitiveness of enterprises in the industry. Continuous improvement of products is an important means to ensure that enterprises occupy the market and continue to operate. If our company wants to grow bigger and stronger, we must further upgrade product performance and service level on the basis of enhancing innovation capabilities. Therefore, in the follow-up work, we will regularly categorize and summarize the customer feedback, and feedback to the corresponding departments for analysis and upgrade. The improvement of customer satisfaction and loyalty is the vision of Qifei's intelligent after-sales service team. We will provide more useful help for the company's product upgrade and improvement on the road of quality management.

5. Improving the quality of after-sales service and customer satisfaction

Qifei Intelligence will conduct professional training for all after-sales personnel, regularly carry out seminars, and communicate with each other to ensure that the knowledge of after-sales personnel is more professional and the service is more comprehensive. After-sales specialists not only help users solve the after-sales problem, but also do customer return visits, impart customer equipment maintenance knowledge, how to eliminate hidden troubles, etc., which can more effectively ensure the operational efficiency of drones. 

Qifei Intelligent promotes the professionalization of after-sales service through the pre-sales and after-sales service management system to ensure the unity of service quality and efficiency and improve customer satisfaction. In the future, Qifei Intelligent will continue to increase investment in product performance research and development, improve after-sales service system, and provide customers with products and services that tend to be perfect products.